Overwatch Frustrations

Overwatch Hype
Overwatch Frustrations

On Tuesday October 27th Blizzard opened the doors of Closed Beta for it’s highly anticipated shooter called Overwatch.  As you might expect, the internet as a whole quickly lost their shit and reverted to a state of chain refreshing the battle.net account page to see if they were among the lucky few to get granted access.  What I did not expect however was all of the infighting this process called as folks essentially called down a pox on the house of those who did manage to get in.  It is one thing to be frustrated that you did not get into whatever the hot new Beta happens to be, but it is an entirely different to wish harm upon those who did.  There were even a few folks who decided to flail about declaring that their not getting into Beta shows how little Blizzard cares.  Others talk about how they should have earned access with this or that deed.  At first I thought to myself…  are we really this entitled?  Because seriously… there have been some serious entitlement issues going on over the last few days.

Then I noticed something else happening that disturbs me even more.  For those mere mortals like myself that do not make a living off gaming…  then absolutely it would be entitlement.  However for the folks that make a living through creating content related to Blizzard games…  I started to read this impotently lashing out…  as cold hard fear.  When you make your money by presenting the freshest content on your Stream or your YouTube channel… you are in essence relying on being able to play whatever everyone else is playing.  Not having access means you are missing out on all of these eyeballs that are now suddenly flocking to the internet to gaze into the window at those chosen few who get to play whatever game they want to play.  Right or wrong…  Blizzard is essentially saying who is really important to the future of their product and who is not.

The Hunt for Eyeballs

Overwatch Frustrations

I am a shitty Streamer and an even worse YouTuber…  but the most eyeballs I have ever had on my collective “stuff” is when I happened to get into the first wave of Alpha invites to Trove.  I got to be one of a handful of people playing around with that game, and broadcasting it to the world and it was really noticeable.  It is 6:30 in the morning right now… and one of the Overwatch streamers has over 10,000 viewers at this hour.  During prime time… Overwatch has consistently been the highest watched game on the network.  When you tune into one of these streams, especially the ones going on during the day… you will see a who’s who of internet celebrities fighting each other.  Whether or not they intended it… Blizzard did essentially judge who was important to them and who was not by determining who got into that first wave of invites.  That can be a pretty harsh reality check, especially if you have essentially devoted your career to supporting Blizzard products.

What worries me more however is what this says about the current state of video games in general.  I remember how I felt the first time I got into a Friends and Family Alpha program… or FFA.  I remember the excitement, and the desire to tell the entire world…  but the reality that was I was bound behind a very serious Non Disclosure Agreement.  I remember for one of these FFA programs I had to fax in a signed copy of a thirty page document back to the studio before being granted access.  What made this work is that the company could literally focus on testing the game… rather than having to showcase it to the public 24/7.  Sure it is frustrating to be in a thing that you cannot share… and sure it sucks for streamers especially to need to play something that they cannot show off to their viewers.  However I think the model worked pretty damned well because up until these last few years it has been the model that almost all of the games you can think about nostalgically have been released under.  It lets testing happen beyond the prying eyes of the public and bugs get fixed before it is ready for people to see it.  The problem is… we the gamers have started to feel that there is something dishonest about this process… and that if a company isn’t completely transparent in every single minute action that they take…  that it must be the sign of something horrible going on behind the scenes.

Marketing Cycle

 

Overwatch Frustrations

The big problem is…   we bore of games before they are released.  There are games out there that seem to have permanent alpha and beta cycles, and as we go through seeing them displayed on our screens for two years…  then the final release just seems lacking.  There have been numerous times on AggroChat for example when someone brings up a title… and I have to ask “wait that actually released?”.  There is this constant battle to control the hype cycle about a game, and make sure that your product is getting enough spin among the social media influencers.  So when a game like Overwatch goes into one of these lengthy beta cycles…  the company needs these streamers just as much as the streamers need the game to showcase to their viewers.  They need those all important eyeballs peeping their wares… and getting excited enough to plunk down their hard earned money to purchase goods in it.  The frustrating thing about it… is it feels like we are always in a hype cycle for something.  It becomes much like the American Political system… where the candidates… or games in this case are always running for the next election.  The market at this point is simply saturated with new titles that all sound interchangeable.  MOBA with FPS roots…  FPS with MOBA Character Styling…  FPS gameplay MOBA spirit…  the marketing spin that gets applied to games just seems meaningless after awhile.

Where I really start to get frustrated however is when this hype machine starts hurting people.  Sure watching someone have an internet meltdown is entertaining while it goes on… but behind the screen is someone obviously in pain.  I am not coming out to support those tantrums… but I am coming out to say that for all that is good and right in the world…  lets stop hurting each other over a game.  I have been just like you among those people frantically checking my battle.net account each time a new wave of invites comes out.  So I get it… I get the desire to play that new shiny game.  I’ve done this cycle over and over, and will continue doing this cycle until the games industry changes the way it works.  Even if I want something really badly…  I make it a goal in life to be excited for the people who are having good things happen to them…  rather than being that selfish person who is lashing out at others because they got left out.  I get the frustration and fear especially if you make your living from this sort of thing…. but having a meltdown in front of your followers isn’t going to help either.  The truth is… we are eventually all going to get in… and the additional truth is…  most of us will play a handful of games and then move on to the next shiny thing.  This is not as important as we happen to be making it out right now… and within a years time…  this will feel like another silly incident in the gaming community.  What will stick around however… is how people feel about you and the way you have treated them.  So lets just be awesome to each other while we wait for the next hype cycle to spin up.

 

Something Completely Different

I talk a lot about MMOs, and what I see as their slow decline. I really don’t want to give the impression that I’m down on MMOs as a medium, or that I don’t think a lot of the entries into the genre have been great games. I just look at the horizon and see fewer and fewer notable MMOs coming out, and that concerns me. It reminds me of adventure games back in the ’90s, as fewer and fewer with higher and higher budgets would come out and, if not flop, not set the world on fire. It makes for a saturated market and a very Red Ocean effect. Red Ocean is really bad for MMOs, because the advantage lies with the established games. I haven’t seen an MMO push really hard into the Blue Ocean side of things in a long time, and a lot of the rest have followed a pattern: launch, lose a ton of staff after the first month or three, slowly rebuild until you either lose relevance or slowly build back to something stable and growing (usually this takes a year or more).

Something Completely Different

From the standpoint of someone who wants to see the games industry move forward and be more stable and secure to work in, this is a really bad loop. It means that MMOs lose key staff right at the end of a project, people who (often rightly) assume that there will be big cuts and move on before they happen. It means that turnover is huge, and games lose tons of talented people right after launch, driving up that month-or-three player dropoff statistic. It means that the thing everyone talks about when making an MMO is minimizing risk, because they’re already seen as insanely risky endeavors, so the “safe bet” is to stick close to the experience people expect and make the Red Ocean even redder.

There’s a particular experience you can get right now in an MMO, where you level up your character through a largely static world and get more abilities (to put on your bar) while collecting loot and probably, at the end, raiding some dungeons. It’s a great experience, and I’ve enjoyed it quite a bit. There are a LOT of options for that right now. There’s a notable MMO offering that kind of experience in pretty much every major genre, often multiple times, and they’re still updating and healthy. I know a great many people who are still enjoying that kind of experience, and they’re getting it. I think that’s awesome, and if you want that kind of experience in an MMO, I think you’re spoiled for choice. Many of the ones that have stuck around are quite good, and if you didn’t like one previously, it’s probably worth your time to go back and take another look, years on, because it’s probably been fixed up and updated since then.

There’s an experience that’s faltered in the meantime. It’s been a really long time since I played an MMO that made me feel wary about pushing forward, as fast as possible. I haven’t been lost in an MMO in more than a decade. I haven’t felt like I’ve been exploring for any purpose other than to fill in a map. These worlds carry no secrets anymore, or they’re so rare that only a precious few lucky players get to enjoy them before they’re known by all.

Something Completely Different

Something Completely Different

I don’t feel like the kind of game I’m talking about is forever lost. As you may have heard on this week’s podcast, Ash is cynical, and suggests that the rise of datamining and information sites have killed the idea of MMOs with secrets stone dead. I don’t think that’s necessarily the case, it just requires that a development team build their world with secrets and adaptation in mind and not immediately throw up their hands and say “nope, everything we do will be on the internet in a matter of minutes”. I think that it’s possible for a game to continually surprise you and keep you guessing, even if a lot of the variables are known. Our data collection in MMOs is good enough that we could come up with a lot of very interesting procedural content just by plugging in the data streams.

Consider a situation where the mobs you fight in various areas “learn” from how players kill them. As time passes, they change their ability sets and their behavior to better answer the ways players approach them, forcing the playerbase as a whole to change its tactics on a regular basis. It’s somewhat similar to the Diablo escalation, where mobs start getting new and varied “types” that make you change how you approach them, and as I understand it it’s one of the most compelling parts of that game’s replayability. Provided it’s possible to quickly alter your approach to combat (which I think is also important to keeping an MMO fresh), you’d turn a lot of “trash mobs” into legitimate encounters without a lot of overhead. Even if players know every ability a mob COULD have, which ones they’re using at any given time are going to constantly change. You can even tie this to mob types, so you learn to look at mobs and determine how much and how fast they’d learn. I harp a lot on the concept of “trash mobs” vs “encounters”, and I feel like there’s space for a game where the ratio of those two things is a lot more even. There’s very little reason other than a kind of “me too” mentality that you couldn’t run into more interesting encounters on a regular basis.

Something Completely Different

As another example, you’re probably familiar with “zone sweepers”. They’re the Holly Windstalkers, the Sons of Arugal, and the Fel Reavers of MMOs, big, powerful monsters that severely outclass both the other monsters in the area and the players that are expected to be around. They exist for you to run from, die to, and come back for revenge. It’s a really simple but effective way to break up your otherwise unchanging play loop of “go here, kill things, turn in”, but mostly it does this by frustrating you. I like friction, and I think a certain amount of frustration is good for an MMO experience, but zone sweepers amount to a DM saying “haha, gotcha”. I’d rather these be scaled appropriately for your level but be dungeon- or raid-boss complexity. Make them scary and punishing but beatable, and not just by getting your numbers higher than theirs. If they become genuine encounters, rather than random punishment, they become more interesting, even if you still die to them a lot. You know you had a chance. With the above system in place, those zone sweepers could simply learn faster than the others, and be more inclined to surprise you. If you want to get fancy about it, you could have them “pass their knowledge” to other mobs, updating them as they path nearby and allowing you to target them to prevent the entire area from evolving. For a player farming a space, it adds a layer of meta-gameplay, and if the space is crowded, it would periodically get thinned out by a smart, predatory zone sweeper, keeping things fresh and a little bit scary.

I talk a lot about the “world being scary” as a direction for MMOs. I think there are a couple things contributing to the current state of the genre. PvP is, in theory, a continually fresh, continually challenging gameplay feature that takes very little work to maintain and keeps players interested. Making a game more “hardcore” tends to gravitate towards adding more PvP. I think that’s a mindset that doesn’t really take into account how the MMO audience has evolved since WoW. PvP players were already a minority in MMOs before WoW, and things like UO’s Trammel should have made it clear that players want compelling PvE. WoW has made PvP players even more of a minority, yet there’s this strange, lingering mentality that PvP is a magic button for players who want a compelling, fresh challenge. I also think there’s a sense of worry that if the PvE game is too difficult, people will leave. I can hear the Creative Directors scoffing now: “If you make a game with hard, scary PvE all over the place, you’ll have players leave before the end of the first month!” To that I say: it was going to happen anyway; that’s a risk I think is worth exploring.

Something Completely Different

There’s space, I think, for an MMO that breaks from the usual approaches and tries something radically different for the genre. The success of Destiny should speak volumes to that– despite all of its issues, which would have absolutely crippled a more “standard” MMO out of the gate, it still was fresh enough and interesting enough to bring a wide group of players in and stay interesting long enough for the team to work through and fix/stabilize things, and what I know of The Taken King is that it’s great. In a similar vein, Guild Wars 2 broke heavily from the usual MMO mold, and while some of the things it tried didn’t work terribly well, it still managed to be different enough and compelling enough to keep players while they made changes and stabilized themselves, where other studios would have laid off half their staff.

I’d like to see more “different”. I want to see MMOs launch that I think are neat but don’t want to play, the way I do with shooters and action games and other genres– it means that the genre is healthy and continually evolving.

Fives

Someone I used to work with used the “fives” metaphor for MMOs, though I’ve also heard it as “eights”. Basically, you need an answer to the question of “what is the player doing in five seconds?” “five minutes?” “five hours?” “five days?” “five weeks?” “five months?”. I think MMOs do some of these better than others. Five seconds is a combat moment, it’s that cool combo you pull off, that timely stun, that charged-up finisher. We’re pretty good at those in the hotbar space, but we’re still figuring them out in the more action-driven spaces. Five minutes is a quest step, or a few fights. It’s you scoping out a mob camp and figuring out how to take it on, or putting together something you’re crafting. Five hours is a level or two, or a zone, or collecting materials for an epic crafting pursuit. Each of these are like wheels, things that may turn multiple times in each five-[whatever] increment, enough to see the entire arc of gameplay in that block a few times.

Fives

OLYMPUS DIGITAL CAMERA

It starts to get a bit blurry after that. As more MMOs have come out, we’ve seen the levelling pace speed up. World of Warcraft has a lot to do with this. One of the things that WoW gave us was lots of people at max level, one of the first MMOs to really allow this. At WoW’s release, it took mere months to get to level 60; now it takes a few days. It’s set a breakneck levelling pace that other games have to at least appear to match, or feel painfully slow and dull by comparison. Now, five weeks is a max-level character, if it even takes that long. Five days for the most dedicated. I don’t think we even answer the “five months” question anymore; I can’t think of a game that gives me projects that take five months to accomplish anymore.

Other games do this as well. Very few talk about “weeks” or “months”; most non-MMO games don’t even pretend that people play them that long. 30 hours is a long time; 10-12 is more common. I put about 20-30 hours into Infamous: Second Son, and someone who worked on the game said that was a surprisingly long time. Very few games go past that 10-12 hour mark. I think it’s something of a sweet spot. As the average gamer age goes up further, games that absorb huge amounts of time are less popular. It might take the average player weeks to get through a 10-15 hour game, whereas earlier in their lives that represented a small chunk of a weekend, and they might have even gone to hang out with friends that same day.

Still, games keep an eye on those time blocks, and what you’re doing in them. Depending on who you talk to, they’re often referred to as “core gameplay loops”, which cover everything from a single button combo (sometimes called “moment-to-moment” gameplay) to an entire guild working together to build a city. If you have a game that feels weirdly unsatisfying, or that you like to play in short bursts but no longer than that, it’s usually because longer core gameplay loops aren’t supported. You’re hooked for five seconds, and five minutes, but maybe not five hours, and certainly not longer than that.

FivesFives

A few games that make me think of this concept: EvE Online has absolutely captivating five-day, five-week, and five month loops, but it can feel a bit aimless in five hours and I find the five-minute and five-second gameplay loops boring and unengaging. Guild Wars 2 has a pretty compelling five-second loop and a very solid five-minute loop, but starts to fall apart for me at the five-hour and five-day loops, before picking up again at the weeks/months level, when you’re talking about forging legendary items and the other various long-term progression paths.

I say all of this and keep coming back to that five hour play loop. It feels like a lot of games fall apart here, where the thing you’re doing in that span of time feels a little underwhelming. In a lot of MMOs, that’s about the timeframe in which you’re going back to town to sell and repair a few times, maybe find and equip some upgrades. In a fighting game, that’s about the loop for a campaign playthrough. It’s a Chapter in Call of Duty, or a handful of quests in Borderlands. There’s not often a lot to think about in that loop, just keep spinning the smaller loops as you work towards the bigger ones.

I remember a game that had a cycle at that scale. Star Wars Galaxies would ask you to go back to town and hang out at cantinas, get patched up by doctors, and otherwise rest over long periods of time out in the field. It wasn’t the most robust of systems, but it was about as well-integrated as a lot of the other systems in the game and gave shape to larger play sessions. Fallout, on Hardcore mode, will ask you to eat and find water to drink. It’s a kind of sustenance that you need to do a bit of work for, a sense of long-term planning that ties the very short term and the very long term goals together and is visible, unlike the usual “whoops, my gear is broken, time to talk to a repair guy” concept.

Fives

It’s a little thing that adds a bit of depth and forethought to the game, or can in theory do so. We don’t see a lot of it anymore, and I think it has a lot to do with our shift away from games as worlds and more towards games as narrative experiences. Minecraft certainly has loops from five seconds to five days, for example, whereas I don’t think most MMOs do anymore; they’ve compressed things down into “dailies” that don’t really offer a longer-term core loop, or try to turn the same series of quests into a single loop that you do each day, with a reward once you’ve done them enough times. There’s no planning taking place there, just logging in and doing.

The whole thing is an exercise I do a lot when playing games. I take a close look at what I’m doing at each of the “fives” and see which ones are strong and which aren’t. It’s yet another angle to consider and analyze games from. Food for thought.

Fives

Someone I used to work with used the “fives” metaphor for MMOs, though I’ve also heard it as “eights”. Basically, you need an answer to the question of “what is the player doing in five seconds?” “five minutes?” “five hours?” “five days?” “five weeks?” “five months?”. I think MMOs do some of these better than others. Five seconds is a combat moment, it’s that cool combo you pull off, that timely stun, that charged-up finisher. We’re pretty good at those in the hotbar space, but we’re still figuring them out in the more action-driven spaces. Five minutes is a quest step, or a few fights. It’s you scoping out a mob camp and figuring out how to take it on, or putting together something you’re crafting. Five hours is a level or two, or a zone, or collecting materials for an epic crafting pursuit. Each of these are like wheels, things that may turn multiple times in each five-[whatever] increment, enough to see the entire arc of gameplay in that block a few times.

Fives

OLYMPUS DIGITAL CAMERA

It starts to get a bit blurry after that. As more MMOs have come out, we’ve seen the levelling pace speed up. World of Warcraft has a lot to do with this. One of the things that WoW gave us was lots of people at max level, one of the first MMOs to really allow this. At WoW’s release, it took mere months to get to level 60; now it takes a few days. It’s set a breakneck levelling pace that other games have to at least appear to match, or feel painfully slow and dull by comparison. Now, five weeks is a max-level character, if it even takes that long. Five days for the most dedicated. I don’t think we even answer the “five months” question anymore; I can’t think of a game that gives me projects that take five months to accomplish anymore.

Other games do this as well. Very few talk about “weeks” or “months”; most non-MMO games don’t even pretend that people play them that long. 30 hours is a long time; 10-12 is more common. I put about 20-30 hours into Infamous: Second Son, and someone who worked on the game said that was a surprisingly long time. Very few games go past that 10-12 hour mark. I think it’s something of a sweet spot. As the average gamer age goes up further, games that absorb huge amounts of time are less popular. It might take the average player weeks to get through a 10-15 hour game, whereas earlier in their lives that represented a small chunk of a weekend, and they might have even gone to hang out with friends that same day.

Still, games keep an eye on those time blocks, and what you’re doing in them. Depending on who you talk to, they’re often referred to as “core gameplay loops”, which cover everything from a single button combo (sometimes called “moment-to-moment” gameplay) to an entire guild working together to build a city. If you have a game that feels weirdly unsatisfying, or that you like to play in short bursts but no longer than that, it’s usually because longer core gameplay loops aren’t supported. You’re hooked for five seconds, and five minutes, but maybe not five hours, and certainly not longer than that.

FivesFives

A few games that make me think of this concept: EvE Online has absolutely captivating five-day, five-week, and five month loops, but it can feel a bit aimless in five hours and I find the five-minute and five-second gameplay loops boring and unengaging. Guild Wars 2 has a pretty compelling five-second loop and a very solid five-minute loop, but starts to fall apart for me at the five-hour and five-day loops, before picking up again at the weeks/months level, when you’re talking about forging legendary items and the other various long-term progression paths.

I say all of this and keep coming back to that five hour play loop. It feels like a lot of games fall apart here, where the thing you’re doing in that span of time feels a little underwhelming. In a lot of MMOs, that’s about the timeframe in which you’re going back to town to sell and repair a few times, maybe find and equip some upgrades. In a fighting game, that’s about the loop for a campaign playthrough. It’s a Chapter in Call of Duty, or a handful of quests in Borderlands. There’s not often a lot to think about in that loop, just keep spinning the smaller loops as you work towards the bigger ones.

I remember a game that had a cycle at that scale. Star Wars Galaxies would ask you to go back to town and hang out at cantinas, get patched up by doctors, and otherwise rest over long periods of time out in the field. It wasn’t the most robust of systems, but it was about as well-integrated as a lot of the other systems in the game and gave shape to larger play sessions. Fallout, on Hardcore mode, will ask you to eat and find water to drink. It’s a kind of sustenance that you need to do a bit of work for, a sense of long-term planning that ties the very short term and the very long term goals together and is visible, unlike the usual “whoops, my gear is broken, time to talk to a repair guy” concept.

Fives

It’s a little thing that adds a bit of depth and forethought to the game, or can in theory do so. We don’t see a lot of it anymore, and I think it has a lot to do with our shift away from games as worlds and more towards games as narrative experiences. Minecraft certainly has loops from five seconds to five days, for example, whereas I don’t think most MMOs do anymore; they’ve compressed things down into “dailies” that don’t really offer a longer-term core loop, or try to turn the same series of quests into a single loop that you do each day, with a reward once you’ve done them enough times. There’s no planning taking place there, just logging in and doing.

The whole thing is an exercise I do a lot when playing games. I take a close look at what I’m doing at each of the “fives” and see which ones are strong and which aren’t. It’s yet another angle to consider and analyze games from. Food for thought.